Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.

​

RETURNS

 

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

​

​

RETURN PROCESS

​

To return an item, please email customer service at universalmaintenanceltd@outlook.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

 

UNIVERSAL MAINTENANCE LTD.

Attn: Returns

RMA # Kent Street

Suit #3

Freeport, Grand Bahama

Bahamas

​

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

​

REFUNDS

 

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least twenty one (21) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned:
 

• Perishable products such as food, plants, perfumes and toiletries

• Personal products sold with a hygiene seal where that seal has been broken

• Personal Hygiene products sold with a protective seal where that seal has been broken

• Any product that has been used, returned without original packaging or tags or is returned in an unsaleable condition. Faulty items must be returned in their original packaging.

• Shipping & Other related fees.

 

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
 

Please Note

 

• A 45% restocking fee will be charged for all returns.

 

QUESTIONS
 

If you have any questions concerning our return policy, please contact us at:
 

1 (242) 352-5861
universalmaintenanceltd@outlook.com